Software intelligence company Dynatrace’s “IoT Consumer Confidence Report: Challenges for Enterprise Cloud Monitoring on the Horizon” finds 52% of consumers worldwide are now using Internet of Things (IoT) devices, yet 64% of those have already encountered performance issues. The global survey of 10,000 consumers says, on average, consumers experience 1.5 digital performance problems every day, and 62% of people fear the number of problems they encounter, and the frequency, will increase due to the rise of IoT.
Organizations deploying IoT strategies need to master two things:
- Escalating IT complexity, thanks to new cloud technologies, microservices and the pressure to innovate faster.
- The necessity to build out well-planned IoT monitoring and performance strategies to ensure sound application delivery and a great digital experience.
Digital performance expert Dave Anderson states, “The delivery chain behind every connected device is extremely complex. Businesses are already struggling with cloud complexity, but IoT magnifies this with sensors, masses of new data and dynamic containerized workloads. Consumers are already reporting problems with everything from medical applications, smart meters, car door locks and virtual personal assistants, to smart thermostats and fridges. Their patience is at an all-time low and they simply won’t tolerate a poor experience. Yet, we haven’t even seen the era of IoT take off to its full potential – it’s just getting started. The imperative is on companies to find ways to process, analyze and manage the IoT delivery chain holistically, and with deep insight, so they know exactly what’s happening and where issues are arising in real time. This is not an easy task.”
On the road
The digital performance failures consumers are already experiencing with everyday technology is potentially making them wary of other uses of IoT. 85% of respondents said they are concerned that self-driving cars will malfunction - leading to high speed collisions. Even more concerning, 72% feel it is likely software glitches in self-driving cars will cause serious injuries and fatalities.
Furthermore, 84% of consumers said they wouldn’t use self-driving cars due to a fear of software glitches. Aside from self-driving cars, 86% of consumers expressed concern that digital locks will see them locked out of their vehicles, while 67% predict serious issues on the roads due to performance problems with smart city traffic lights.
Concerns around IoT performance were also underlined when consumers were asked about healthcare, another area where software issues are a massive concern. 62% of consumers stated they would not trust IoT devices to administer medication; this sentiment is strongest in the 55+ age range, with 74% expressing distrust. There were also specific concerns about the use of IoT devices to monitor vital signs, such as heart rate and blood pressure. 85% of consumers expressed concern that performance problems with these types of IoT devices could compromise clinical data.
In the Home
As well as the automotive and healthcare industry, the home is also set to be transformed by the IoT. Smart locks are used for security, while other IoT devices control thermostats, lighting, and cameras. However, the research revealed 83% of consumers are concerned about losing control of their smart home due to digital performance problems. More specifically, the survey showed:
- 73% of consumers fear being locked in or out of the smart home due to bugs in smart home technology
- 68% of consumers are worried they won’t be able to control the temperature in the smart home due to malfunctions in smart home technology
- 64% of consumers fear not being able to control lights in the smart home due to glitches in smart home technology
- 81% of consumers are concerned that technology or software problems with smart meters will lead to them being overcharged for gas, electricity, and water.
This report, commissioned by Dynatrace, is based on an online survey conducted by Opinium Research, of 10,002 respondents with 2,000 in the UK, 2,000 in the USA, and 1,000 respondents in France, Germany, Australia, Brazil, Singapore, and China respectively. The survey includes responses from 4,796 male and 5,206 female adults grouped by age (18-34, 35-54 and 55+).
Don’t take my word for it, download the “IoT Consumer Confidence Report: Challenges for Enterprise Cloud Monitoring on the Horizon” report and read it for yourself. Also, see how you can simplify your enterprise cloud with a free 15-day Dynatrace trial.