IBM Watson Takes Over Helpdesk Chores

IBM is putting its supercomputer Watson’s cognitive capabilities to use on the service desk, predicting a more intelligent workplace where the computer anticipates, predicts, and acts to meet tech support requirements. As per IBM, Watson will transform how service and support is delivered by integrating the company's helpdesk services with analytics and Watson's cognitive capabilities, learning from user behavior and improving over time. It can support individuals on any device, any time and at any location, and will offer faster resolution of IT issues, handling the majority of support tickets when integrated with other helpdesk automation functions. For more details, go to

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