Global Survey Reveals Declining Trust In E-commerce

Conducted by Ipsos and the Centre for International Governance Innovation (CIGI), in collaboration with the United Nations Conference on Trade and Development (UNCTAD) and the Internet Society, a global survey reveals that Internet users are increasingly concerned about their online privacy. Notably, 49% of users polled say lack of trust is their main reason for not shopping online.

 

The survey comes as data breaches and the reported hacking of elections in several European countries continues to capture international headlines. Results suggest that the impact on trust is hindering further development of the digital economy. Among those worried about their privacy, the top sources of concern were cybercriminals (82%), Internet companies (74%), and governments (65%).

Fierce AI Week

Register today for Fierce AI Week - a free virtual event | August 10-12

Advances in AI and Machine Learning are adding an unprecedented level of intelligence to everything through capabilities such as speech processing and image & facial recognition. An essential event for design engineers and AI professionals, Engineering AI sessions during Fierce AI Week explore some of the most innovative real-world applications today, the technological advances that are accelerating adoption of AI and Machine Learning, and what the future holds for this game-changing technology.

 

Lack of trust is most likely to keep people off e-commerce platforms in the Middle East, Africa and Latin America, suggesting that the potential gains of e-commerce are not spread evenly around the globe. The survey also revealed great differences in e-commerce behavior when it came to how users are purchasing goods online. For example, in China, India and Indonesia, more than 86 percent of respondents expect to make mobile payments on their smartphone in the next year, compared with less than 30 percent in France, Germany and Japan.

 

Even in the digital world, location still matters. Fifty-five percent of global respondents indicated that they prefer purchasing online goods and services made in their own country. For more information, visit http://www.cigionline.org/internet-survey

Suggested Articles

Research dollars for AV are expected to remain, if slowed, especially for companies that see self-driving as a key to their success

Hydrogen refueling stations are limited in the U.S., restricting interest in use of fuel cell electric cars


Silicon Labs is providing the BT module needed for detecting proximity with another Maggy device