AI-Based Virtual Agent Enables Faster Operations

Epicor Software’s Epicor Virtual Agent (EVA), an enterprise-wide digital agent, is designed to help users work smarter and accelerate operations across the business more easily. Developed to execute tasks and recommend, predict, and adjust actions within set parameters, EVA appears on-screen as a virtual assistant that users can access via text or voice.  Along with cognitive skills such as text and voice, EVA transforms data into visual information creating an intuitive experience to complete actions on native devices. Powered by Natural Language Processing (NLP), users can access EVA from their mobile devices and the agent will deliver targeted information to help them make better, faster decisions.

 

The tool uses artificial intelligent (AI) capabilities to proactively deliver alerts and carry out targeted actions based on combinations of events, market statistics, and historical data. Designed to extend and support the workforce, it can contribute timely insights that improve accuracy, problem-spotting, and can even forecast and automatically adjust production or distribution levels in-line with customer demand.

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Developed using AI services from Microsoft Azure, EVA can be added to all sizes and types of Epicor ERP implementations—on-premise as well as in the cloud. Examples include:

  • Manufacturing: using EVA to detect an anomaly early on in a production machine that, if left untouched, could lead to unplanned downtime and sub-standard product quality. Data from machines and IoT sensors, combined with Epicor ERP, provides a virtual nervous system that delivers AI-driven alerts from EVA to a mobile device. With just a few clicks on the device, the production manager can confirm suggestions from EVA to schedule preventive maintenance for a machine and shift production to other available machines.
  • Distribution: enabling outside sales representatives to obtain instant and easy access to product, price, and availability information, and create a quote on a mobile device while meeting with a customer. This time-saving process is made possible by EVA’s conversational user interface (UI), based on natural language processing.
  • Retail: making cross-sell and up-sell recommendations in real-time while helping a retail customer in the aisles to make a purchase decision, thanks to an AI-powered recommendation engine based on market basket analysis.
  • Automotive Aftermarket: using AI to evaluate a massive dataset of vehicle registrations and parts failure trends by region, EVA can notify an auto parts distributor of specific parts that need an immediate increase in stock levels for selected regions due to a projected increase in demand.

EVA will be available as part of the latest releases on Epicor ERP and Prophet 21, planned for general availability in May 2019. For more information, visit Epicor Software Corporation.

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