North Americans Still Careless Users in the Cloud

A new study by Softchoice, a North American IT solutions and managed services provider, has found that employees using cloud-based apps (think Google Docs and Dropbox) “continue to display reckless technology habits that put their employers at risk.” Despite the cybersecurity risks involved, 1 in 5 employees:

Keep their passwords in plain sight (for example, on Post-it Notes on their desks).
Have accessed work files from a device that was not password-protected.
Have lost devices that weren’t password-protected.
The study, (Still) Careless Users in the Cloud, found that 1 in 3 cloud app users have downloaded an app without letting their IT department know.

“Employees display a wide range of bad habits, from lax password security to rogue IT behavior. If something doesn’t change, organizations will be placed in an extremely vulnerable position,” said David MacDonald, Softchoice’s president and CEO. “Risky behavior and data vulnerabilities are almost guaranteed to persist if organizations don’t provide training and direction on cybersecurity best practices for the apps, platforms and IT tools employees use on a daily basis.”

Tech-savvy companies and their employees were eager to embrace the convenience of cloud-based computing in 2014. That’s when storing documents, photos and other information in the cloud became more prevalent because doing so allowed workers easier access to content from any device at any time and from anywhere.

Among the study’s findings:

Younger app users are more likely to go rogue than their older counterparts. Thirty-one percent of Millennials have downloaded cloud apps without IT’s knowledge, while only 22 percent of Baby Boomers have done so. And 23 percent of Millennials have downloaded unauthorized apps, even though IT offered an approved version (compared to 13 percent of Baby Boomers).
Even though employees respect IT, they may not comply with the rules. “Seventy-one percent of employees believe IT works proactively to understand their business needs and 67 percent believe IT provides an optimal level of tech support,” the study stated. But this doesn’t stop employees from working around their IT departments, as evidenced by the behaviors noted in the study.
MacDonald added , “By allocating time and resources for ongoing training and communication about cloud best practices, organizations can make a difference in their employees’ habits.”

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