LONDON -- Based on its recent analysis of the industrial services for the process automation market, Frost & Sullivan recognises Emerson Process Management with the 2014 European Frost & Sullivan Company of the Year Award. Emerson's superior product expertise and well-articulated service strategy have enabled it to become a compelling choice for process industries across Europe.
A significant part of Emerson's success has been attributed to its comprehensive portfolio of offerings, which consists of project, consulting, modernisation and migration, lifecycle and data management services. As such, the high quality of these services as well as around-the-clock service support have helped end users generate a better return on investment.
"Distinctively, Emerson adopts the main automation contractor/ main instrument vendor approach to provide project services that include design, engineering and project management for various product lines," said Frost & Sullivan Industry Analyst Karthik Sundaram. "As a consequence of the company's holistic service approach, end users can minimise project risks, reduce capital costs, and shorten lead times."
Much like its project services, Emerson's lifecycle services deliver considerable value to end users. Through the implementation of clearly-formulated lifecycle service strategies for product lines ranging from field instruments and valves at level one to manufacturing execution systems at level 3 of the enterprise pyramid, the company has managed to help end users maintain asset health as well as improve plant reliability and availability.
Emerson's repertoire of consulting services is no less appealing to end users than its project and lifecycle services; in fact it is considered one of the best in the industry. The company's consulting services offer end users the opportunity to evaluate and act upon various process automation needs efficiently and effectively, leveraging the latest innovations in the field of process automation such as electronic marshalling, wireless networks and pervasive sensing.
To complement its project and consulting services, Emerson has developed a winning data-management service portfolio in line with the growing demand for increased process intelligence. By availing these services, end users can obtain valuable business intelligence that can enhance process performance, maximise production, and reduce plant downtime.
By also offering modernisation and migration services, which are often required in retrofit projects, Emerson practically covers the entire spectrum of end-user needs in the process automation market. Notably, Emerson's modernisation and migration services accommodate a wide set of automation platforms designed by other major process automation vendors and thus allow the company to reach more customers.
Such an expansive service portfolio has put Emerson in a strategically advantageous position to adapt to the changing process automation landscape. Specifically, the company is well-placed to meet the emerging requirement for vendors in this space to move from a plant-based approach to an ecosystem-based one so that services go beyond the process automation value chain to include the extended supply chain.
"Emerson's strong process-service capabilities have been acknowledged by a broad clientele and enabled it to amass considerable brand equity in Europe," noted Karthik Sundaram "However, if not for its high-powered team of consultants with hands-on industrial experience in the process domain, it is doubtful whether Emerson would have tasted as much success as it has in the process automation market."
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in terms of growth strategy and implementation. The award recognises a high degree of innovation with products and technologies and the resulting leadership in terms of customer value and market penetration.
Frost & Sullivan Best Practices awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.
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